Customer Care, Warranty & Returns
Safii Lyfestyle · Huntington Beach, California🛑 Hygiene & Return Policy
Due to health and personal hygiene safety standards, returns are not accepted on opened or used hair tools, IPL devices, or pedicure units.
🛡️ 90-Day Limited Warranty
Full replacement or repair on all internal motor, heating plate, and sapphire cooling manufacturing defects.
🚚 Fast California Dispatch
All hardware orders and replacement units ship directly from our Huntington Beach, CA logistics facility.
⚙️ Dedicated Studio Support
Direct troubleshooting, technical support, and warranty claims handled directly via our local partner team.
1. Hygiene & Return Policy
Due to strict health and sanitation guidelines governing personal care appliances and aesthetic devices:
- Unopened & Sealed Items: Brand new, unused items in their original sealed retail packaging may be returned within 14 days of delivery for a refund (minus shipping costs).
- Opened or Used Items: For safety and sanitary reasons, we cannot accept returns or exchanges on any device once the security seal has been broken or the tool has been powered on/used.
2. 90-Day Hardware Limited Warranty
Every Safii styling tool and IPL device is covered under our 90-Day Limited Manufacturer Warranty:
- What is Covered: Internal brushless motor faults, temperature sensor malfunctions, LED display failures, and sapphire crystal cooling defects.
- What is Not Covered: Physical drops, cosmetic scratches, water immersion (unless specifically IPX7 rated), electrical surges from incorrect power adapters, or normal cosmetic wear.
- Warranty Claim Process: Contact noor@wholesale.safii.shop with a brief description and photo/video of the issue. Approved warranty claims receive a replacement unit dispatched directly from Huntington Beach, CA.
3. Salon & Wholesale Partner Terms
For hair salons, blow dry bars, medspas, and independent stylists:
- Zero Minimum Orders (0 MOQ): Flexible starter packages available from as low as 3 units.
- Retail Resale: Salons purchase hardware at wholesale and sell directly to clients at published retail MSRP, retaining 40%–50% profit margin per unit.
- Shipping & Damaged Freight: Wholesale shipments are insured. Any shipping damage must be reported within 5 business days of delivery for immediate carrier replacement.
4. Direct Support & Contact
Safii Lyfestyle
Customer Care & Warranty Department
Huntington Beach, CA 92648
Email: noor@wholesale.safii.shop